returns

Refund policy


Your satisfaction is important to us! We have a 30-day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We’re sorry; return shipping fees are not refundable.

Unfortunately, we cannot provide refunds for Vitiv product purchased at other retailers. Only products purchased on Vitiv.com may be returned for refund.

To complete your return, we require a receipt or proof of purchase.

If you have questions about returns or exchanges, please contact us via email at info@vitiv.com.